Job Posting for Senior Graphic Designer and Center Operator

The following job description pertains to two open positions with a firm named Hybrid Designs PLC. The first position is for a Senior Graphic Designer and the second is for a Center Operator. The details of these positions are provided below.

Senior Graphic Designer

Job Summary:

The Senior Graphic Designer will be responsible for developing creative content for various types of advertisements, brochures, magazines, websites, and videos. They should have a natural eye for design and color and create content that effectively resonates with their audience. The designer must use different marketing tools to create beautiful work according to company needs.

Duties and Responsibilities:

• Plan concepts for design ideas by studying relevant information and trends.
• Illustrate concepts as per required by designing art arrangement, size, type size, and style and submitting them for approval.
• Consult with the relevant personnel regarding design content for the company and prepare finished art by operating necessary equipment and software, and creating designs using illustration, photo editing, and layout software.
• Create a wide range of graphics inputs and layouts for product service illustrations, marketing banners, company promotional content, social media, and website contents with software such as Photoshop.
• Select colors, images, and typography and layout for communication materials, including websites, signage, books, magazine covers, annual reports, advertisements, and social media posts.
• Identify the best ways to illustrate and communicate the company’s vision while complying with design best practices.
• Study design briefs and determine requirements.
• Conceptualize visuals based on requirements.
• Prepare rough drafts and present ideas.
• Develop illustrations, logos, and other designs using software or by hand.
• Use the appropriate colors and layouts for each graphic.
• Work with copywriters and creative director to produce final design.
• Test graphics across various media.
• Amend designs after feedback.
• Ensure final graphics and layouts are visually appealing and on-brand.
• Perform other assigned tasks within the overall scope of their role.

Job Requirements:

Qualifications:

• Bachelor’s Degree in Graphic Design & Architecture, or other related fields.
• Fluency in English and Amharic, both written and verbal.
• Ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.

Abilities:

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Excellent interpersonal and communication skills both written and verbal.
• Self-starter with ability to work with minimal supervision.
• Good organizational, multitasking, and time-management skills.

Experiences:

• At least 2/6 years’ working experience in Graphic Design & Architecture environment or similar.
• Excellent communication skills and interpersonal skills and the ability to deal with people.
• Proven administrative and IT skills, and an ability to maintain accurate records.

Center Operator

Job Summary:

The Center Operator will be accountable to the Call Center Line Manager. He/she will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. The operator will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. The call Center Agent should be customer-focused, detail-oriented, and efficient. And, he/she should be polite, reliable, knowledgeable, and adaptable.

Duties and Responsibilities:

• Answer incoming calls and respond to customers’ existing transportation order.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide service information to the passenger.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up on customer calls where necessary.
• Complete call logs and reports.
• Perform other assigned tasks within the overall scope of their role.

Job Requirements:

Qualifications:

• Bachelor’s Degree and Diploma in any field. GPA from 2.5
• Fluency in English and Amharic, both written and verbal.
• Proficiency with technology, especially computers, software applications, and phone systems & ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way and strong typing skills.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

Abilities:

• Excellent interpersonal and communication skills both written and verbal.
• Self-starter with the ability to work with minimal supervision.
• Good organizational, multitasking, and time