Dashen Bank Hiring Customer Service Officers – Apply Now!

Job Vacancy 1 : Customer Service Officer (Maker) – For Branches under Adama District Office

Dashen Bank S.C. is seeking to fill the position of a Customer Service Officer (Maker) for their branches under the Adama District Office. The successful applicant will be responsible for front office customer service support at the branch, handling account maintenance, payment and collection transactions, responding to customer inquiries, and all customer requests at the branch.

Job Requirements:

• Academic & Professional Qualification: Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
• Year of Graduation: 2021 and onwards
• Experience: Zero (0) year of experience; Not more than 30 years of age (for external applicants)
• Required Behavioral & Leadership Competency: Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion, Creativity and innovation skills, Action-oriented, Quality focus and attention to detail, Professionalism and integrity in line with Dashen Bank values, Good oral and written communication skills, Critical and analytical thinking and problem-solving skills, Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals, Good customer relationship management skills (internal and external customers), Risk awareness and focus – demonstrates an understanding of risk management practices, standards, and regulatory requirements.
• Required Technical Competency: Understands the basic mechanisms of general financial products and services, Good knowledge of Bank’s accounting and procedures, Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests, Excellent command of Microsoft Office applications and good command of the core banking system.

Place of Work:

• For Adama Cluster Area(Adama, Dera, Olenchiti, Modjo, Bishoftu, Koka, Alemtena, Meki, Doni) Amharic, English & Afan Oromo
• For Arerti Cluster Area (Arerti, Balchi, Ejere, Metebila) Amaric and English
• For Assela Cluster Area (Assela, Eteya, Kersa, Huruta, Sagure, Ogolcho) Amharic, English & Afan Oromo
• For Bekoji Cluster Area (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro) Amharic, English & Afan Oromo
• For Arsi Robe Cluster Area (Arsi Robe, Ticho, Adele, Diksis, Gesgar) Amharic, English & Afan Oromo
• For Awash Sebat Kilo Cluster Area (Metehara, Awash sebat kilo, Awash Ariba, Mieso, Gewane) Amharic, English, Afaric and Afan Oromo
• For Abomsa Cluster Area (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha). Amharic, English, and Afan Oromo

Female applicants are highly encouraged to apply.

How to Apply:

1. Interested and qualified applicants should apply through the following link and after going to the necessary assessment candidates are required to prefer at least two clusters within the District Office: 

1. Applicants should fill all the details on the vacancy application form and make sure to submit after completing all the questions.
2. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications, etc., which are stated on the application form/CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
4. Applicants who do not have Ethiojobs account need to register using a personal email account, CV’s shall not be more than 3 pages and saved in PDF format (mandatory).

Deadline: June 15, 2023

At Dashen Bank S.C, they prioritize the well-being of their applicants and aim to provide a seamless and transparent recruitment process. They assure you that they never charge any fees at any stage of their recruitment process. If you encounter any request for payment, kindly decline and notify them immediately. Your trust and satisfaction are of utmost importance to them, and they are committed to fostering a fair and accessible opportunity for all candidates.

Job Vacancy 2 : Customer Service Officer (Maker) – For Branches under Addis Ababa District Office

Dashen Bank S.C. is seeking to hire a Customer Service Officer for its branches under the Addis Ababa District Office. The successful candidate will be responsible for providing front office customer service support at the branch, handling account maintenance, payment and collection transactions, responding to customer inquiries, and all customer requests at the branch.

Job Requirements:

• Academic & Professional Qualification: Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
• Year of Graduation: 2021 and onwards
• Experience: Zero (0) year of experience; Not more than 30 years of age (for external applicants)
• Required Behavioral & Leadership Competency: Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion, Creativity and innovation skills, Action-oriented, Quality focus and attention to detail, Professionalism and integrity in line with Dashen Bank values, Good oral and written communication skills, Critical and analytical thinking and problem-solving skills, Personal motivation and drive exhibited through commitment to hard work, continuous improvement, and achievement of goals, Good customer relationship management skills (internal and external customers), Risk awareness and focus – demonstrates an understanding of risk management practices, standards, and regulatory requirements.
• Required Technical Competency: Understands the basic mechanisms of general financial products and services, Good knowledge of Bank’s accounting and procedures, Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests, Excellent command of Microsoft Office applications and good command of the core banking system.

Female applicants are highly encouraged to apply.

Place of Work: Addis Ababa

How to Apply:

1. Interested and qualified applicants should apply through the following 

1. Applicants should fill all the details on the vacancy application form and make sure to submit after completing all the questions.
2. Finally, please scan all relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, certifications, etc., which are stated on the application form/CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
4. Applicants who do not have Ethiojobs account need to register using a personal email account, CV’s shall not be more than 3 pages and saved in PDF format (mandatory).

Deadline: June 15, 2023

At Dashen Bank S.C, they prioritize the well-being of their applicants and aim to provide a seamless and transparent recruitment process. They assure you that they never charge any fees at any stage of their recruitment process. If you encounter any request for payment, kindly decline and notify them immediately. Your trust and satisfaction are of utmost importance to them, and they are committed to fostering a fair and accessible opportunity for all candidates.